Open enrollment can overwhelm employees, leading to confusion and questions for HR professionals. To assist employees effectively, HR should identify common misunderstandings about open enrollment and provide clear, accessible information. This proactive approach not only helps clarify benefits but also enhances overall employee satisfaction with their options. Click here for article.
Privacy Standards: Employees often worry that employers can access their medical information; clarify that EAP usage is confidential and governed by strict regulations.
Understanding Account Types: Distinguish between HRAs, HSAs, and FSAs, highlighting their unique features, rollover options, and enrollment requirements.
In-Network vs. Out-of-Network Providers: Educate employees on how to verify in-network providers to avoid confusion and maximize their benefits.
Claim Assistance: Ensure employees know how to access their benefits and get help with claims, using self-service platforms and physical wallet cards for easy reference.
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